Current era of Social-Media communication, making big impact towards solving citizen-grievances. Excellent response from "Indian Railways Team" towards helping people in need as well as assuring implementation on useful suggestions.
Here is communication on January 22, 2015:
Request from my side, connecting the Original tweet to Official Handles :
Response from "Ministry of Railways" Twitter Handle:
Communication between different teams & help given to passenger:
But, We must appreciate "Ministry of Railways" for assuring help to a female passenger even though she made a mistake (i.e. not as per rule). Check Tweets below:
I can say, "Shri Suresh Prabhu and Team" is doing a great job.
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In another case, 3 suggestions shared by me & implementation begins with-in week on same. Thanks a lot Team.
With such an effective & frequent response team; if we (passengers) also understand our responsibilities & make sure "Cleanliness" inside train while travelling as well as follow "Railway Rules"; we can surely change "Indian Rail" !!
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